My Turning Point Experience

Share your personal experience with us about your support from Turning Point.

We can only learn and improve by understanding your experiences of our support – so please tell us what you think. You can rate your satisfaction or give us your detailed feedback online. This could be a suggestion, compliment, concern or complaint about your support.  

All feedback is helpful to us. Anything you share will be handled sensitively and will not impact your support negatively. 

If you would prefer to give feedback in another way, you can speak to any member of staff who will help you. See our easy read information about giving feedback.

Where possible, we encourage people we support to give feedback themselves or with minimal help, so they can be as honest as they want to be.

We know that many people have individual needs that mean support from someone will be needed.

As a family member, carer or advocate, we appreciate your help with this.

It's important to remember that whoever helps should:

• do so in accordance with the individual’s wishes
• communicate with the individual in a way that suits them
• explain their feedback options
• record their answers faithfully

If you're engaging people you support to share their experience, we have resources available for you to use in your service.

If you're looking to engage the people you support to share their experience we have a number of resources available for you to use in your service.

To see what resources are available, head over to your Employee Portal to find out more.

Our Commitment to Handling Housing Complaints

We are committed to providing excellent service to our residents. We understand that sometimes things go wrong, and when they do, we want to resolve issues fairly, efficiently, and transparently. See how to make a complaint if it relates to your housing and the process we follow.

Our Customer Feedback Policy

We have multiple versions of our customer feedback policy available if you'd like to learn more. 

We take all feedback seriously

To raise a concern or make a complaint, you can contact anyone in the service you have used and give them feedback in writing or by speaking to them directly.

If you are not sure how to get in contact or would like to send your feedback another way you can find out how by clicking the button below.

How do we manage complaints

Discover what you can expect to happen when you give feedback.

Our Customer Feedback Policy

We have multiple versions of our customer feedback policy available if you'd like to learn more.