Turning Point is committed to providing high quality services to the people we support, their families and carers
and commissioners.
This commitment was enhanced with the recent introduction of a comprehensive and rigorous clinical governance framework.
Our approach
Our approach is based upon seven core areas, identified by the Department of Health and social care;
- Safety
- Clinical and cost effectiveness
- Governance
- Client focus
- Accessible and responsive care
- Care environment and amenities
- Public health
Our quality assurance systems and tools are embedded within our operating structures and culture. This allows us to monitor and report against these seven areas, driving up standards and organisational learning.
In addition, our Internal Quality Assessment Tool (IQAT) embraces all the regulatory standards required by such bodies as the Care Quality Commission and Supporting People, as well as recognised field standards such as, Quality in Alcohol and Drug Standards (QuADS).
To find out more, please contact our Risk and Assurance team on 0161 238 5232
NHS Improvement License
Turning Point is an Independent Provider of NHS services and a holder of an NHS improvements licence.
In line with Condition G6 of our licence, our certificates of compliance with the licence conditions can be found below.
Many Turning Point services are regulated by CQC
Discover more here Turning Point - Overview - Care Quality Commission (cqc.org.uk)
Patient Safety Incident Response Plan
The Patient Safety Incident Response Framework (PSIRF) sets out the NHS’s approach to developing and maintaining effective systems and processes for responding to patient safety incidents for the purpose of learning and improving patient safety. Our response plan outlines actions being taken by Turning Point to implement PSIRF in a proportionate and consider way. This plan will be kept under review and will be updated as the implementation progresses.