About My Turning Point Experience
If you are currently supported by Turning Point, or have been within the last year, please tell us about your experience.
- Information for people we support
- Information for family, carers and advocates
- Information for colleagues
- How are feedback and complaints handled?
Information for people we support
Share your personal experience with us about your support from Turning Point.
We have a few ways that you can share your experience with us. You can rate your experience or give us your detailed feedback online.
If you'd prefer to give feedback in another way, you can speak to your support worker, who will help you.
Information for family, carers and advocates
Where possible, we encourage people we support to give feedback themselves or with minimal help, so they can be as honest as they want to be.
We know that many people have individual needs that mean support from someone will be needed.
As a family member, carer or advocate, we appreciate your help with this.
It's important to remember that whoever helps should:
- do so in accordance with the individual’s wishes,
- communicate with the individual in a way that suits them,
- explain their feedback options,
- record their answers faithfully.
If you'd prefer to give feedback in another way, you can speak to a support worker, who will help you.
Information for colleagues
If you're looking to engage the people you support to share their experience we have a number of resources available for you to use in your service.
To see what resources are available, head over to your Employee Portal to find out more.
How are feedback and complaints handled?
We take all feedback seriously.
To raise a concern or make a complaint, you can contact anyone in the service you have used and give them feedback in writing or by speaking to them directly.
If you are not sure how to get in contact or would like to send your feedback another way you can find out how by clicking the button below.
Giving feedback
Download our easy read guide which explains what you can expect to happen when you give feedback.
How do we manage complaints
What can you expect to happen when you make a complaint?
of people we support
have an overall positive experience.
of people we support feel listened to and well communicated with.
of people we support get the support that mattered to them.
of people we support feel safe in the service they use.