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< Policies & Procedures

Customer Feedback Policy

Find information about how Turning Point handle your feedback and complaints.

A stack of 'Customer Feedback' policies on a desk.

Our Customer Feedback Policy is available in multiple formats

We recommend you read our Policy Summary first before downloading our Full Policy if you require more information.

  • Policy Summary

    This is a summarised version of our full Customer Feedback Policy written in plain language to make it easy to understand.

  • Full Policy

    This is the full version of Turning Point's Customer Feedback Policy.

Easy Read Leaflets

These leaflets are an accessible format that combines short, plain-language sentences with clear, meaningful pictures and a simple layout to explain complex information.

Would you like to share your feedback with us?

You can share your feedback with us in multiple ways. Find out more...