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Involvement at Turning Point

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What involvement is to us

Involvement to us is the many ways people's experiences - their views and ideas - shape their own support, what our services look like, and the direction of our organisation. It also means enabling people's voices outside of Turning Point - influencing things that are important to them in our wider society.

My Turning Point Experience Survey: If Turning Point has supported you over the last year, we would like to hear your views. This helps us learn and improve. Share your experiences by clicking the button below.

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Our Approach

Ensuring quality. To make sure all our involvement is meaningful, we have set high standards for doing it well. This means it is underpinned by the principles of co-production - helping us to achieve true collaboration, with people's voices empowered and valued.   

A flexible approach. We are on a journey to embed involvement within all our services and in all corners of our organisation.

 

This sees it happening as part of the regular day-to-day activities in our services, as well as in projects and initiatives to improve particular parts of what we do.

Every person we support is unique, with different needs and goals. As such, people want to use their voices in different ways, at different times, and to have a say in different things that matter to them - so how we involve is flexible and wide ranging. We also recognise the important perspectives that family members, carers and advocates have about the care and support of their loved ones, and we value these voices too.

What involvement looks like at Turning Point


There are five different environments where involvement happens at Turning Point - and within these there are many different ways we hear and amplify people's voices. If you are supported by Turning Point, this is what you can expect.


  • In person-centred support. Every individual we support is empowered to have a voice in their own treatment and support - in understanding where you are and where you want to be, and co-creating goals that will help you to reach new possibility.
  • In shaping services. Our services have many ways they hear people's opinions and ideas, and collaborate on designing services. You will have the chance to share through involvement forums, residents meetings, drop-in feedback sessions, experience surveys, service improvement projects and focus groups.
  • In the community. Having a voice in the community can be an important part of people's recovery and personal growth. It may be through taking up education, voluntary or employment opportunities, getting involved with local campaigns, or in other organisations and initiatives that matter to you.
  • In the decisions we make nationally. People's experiences are heard at every level of our national work. You can raise your voice through our central involvement networks - sharing your perspectives and working with a range of staff to help decision making around what we do and how we do it.
  • Outside of Turning Point - health and social care. It is so important to us that people's experiences have influence outside of Turning Point, in wider health and social care. We encourage you to have a voice within the health and care system - such as in the commissioning of services and in national policy that will affect you and others.

Our involvement community

If you are supported by Turning Point - or you are a family member or carer of someone who is - we want you to be part of our involvement community. To bring your ideas to the service you use, ask a staff member or peer mentor how you can get involved further.

If you would like to join one of our central involvement networks - where people we support in different parts of the country come together to have a say - please get in touch: [email protected]

Examples of involvement activity at Turning Point