Who We Are
The Recovery Lounge is a non-clinical safe space in Manchester city centre for those experiencing a mental health crisis.
It is staffed by a mixture of Recovery Workers and Peer Support Workers who can provide individually tailored emotional support and strengths-based problem solving. This support can be over the phone or in person, depending on your preference and needs.
Our person-centred approach to supporting you
About the service
We are specialised in supporting your journey to recovery.
"For over 25 years, our mission has been to get alongside those who find themselves in crisis. We aim to deliver person-centred mental health support with empathy, compassion and respect. Our goal is to empower individuals on their journey to recovery."
Anyone living in Manchester or under a Manchester GP can call and self-refer to our service on the day they want to come in. However, friends & family or other professionals can refer you as well.
When you call, we will ask for your personal details, GP details, and a brief summary of your current crisis. Unfortunately, we cannot support anyone that is under the influence of alcohol/substances, at risk of withdrawal, or expressing severe thoughts to harm others. Once we complete a referral form, we will schedule a time for you to attend or be called by one of our staff members.
When you attend, you will speak to an experienced, trained worker who will listen and support you to find solutions or options to help you move forward with what is happening in your life. It is often a relief to speak openly to someone you don’t know in confidence. The worker will be able to provide coping techniques for suicidal thoughts, self-harm, anxiety, low self-esteem, and many more. Additionally, the worker will be able to guide you to other community services you could access.
The worker may have to decide to share some information if they feel you or someone else is at risk of harm, and will discuss this with you.
You’re not alone on your journey. The friendly and understanding Turning Point team are here to support.
Hear from guests we have recently welcomed through our doors:
“I felt heard and listened to and felt that the advice and support offered helped me come away feeling a bit better”
“All of the staff at this service are a credit to turning point, I’ve not only felt safe, but I’ve felt heard and understood in a way nobody has understood me before”
“Space was cosy. I felt listened to. It felt like workers were genuinely just trying to help me with no judgment. It is great.”
“I felt my experiences and emotional reactions to stressors were listened to empathically and validated. It really helped to talk through difficulties, ground and distract from stressors”
“Treated with respect, dignity, listened to, believed, offered a drink, welcomed, given eye contact, smiled at, felt like they wanted to and will help”
“They were very supportive, they helped me constructively come up with proactive plans to feel better and also validated me in a compassionate way”
How We Support You
Practical and emotional support
Person-centred emotional support and practical coping skills for a range of difficulties including suicidal thoughts, self-harm, anxiety, low self-esteem, anger management, time management & planning, self-care, hearing voices, and many more.
Signposting
Guidance on other organisations for longer-term coping strategies, as well as information on local resources and how to access them. We can signpost you to services for: substance issues, housing issues, finance issues, employment issues, trauma, bereavement, helplines, volunteering, and support groups.
As a non-clinical service, we will be unable to provide any medical treatment/ advice or any type of psychological therapy. However, we will do our best to offer you emotional support and get you in touch with other services that can help you
Distraction techniques
You don’t necessarily have to work on coping techniques for your crisis. Some people may decide to use the Recovery Lounge as a safe space where they can do a range of distraction techniques: games, arts and crafts, or even talking about something that distracts you from your thoughts.
Our partners
Where to Find Us
Find the locations and opening hours of our services available in your area.
Location
Address
Thompson Street, Collyhurst, Manchester, Greater Manchester, M4 5FY.
Opening Times:
- Monday: 4:00PM - 11:00PM
- Tuesday: 4:00PM - 11:00PM
- Wednesday: 4:00PM - 11:00PM
- Thursday: 4:00PM - 11:00PM
- Friday: 4:00PM - 11:00PM
- Saturday: 4:00PM - 11:00PM
- Sunday: 4:00PM - 11:00PM
Our support team at The Recovery Lounge are here to help you make positive change. Talk to us today
