Involvement
Involvement is key to the way we do business. We are successful because we go further to involve individuals, their families, carers and advocates in the design and delivery of every single aspect of our services. Involvement is about making sure that the voices of the people who use our services, together with their family and carers, are heard and that their experiences are used to good effect for the benefit to of all individuals.
In 2011, we developed a new involvement strategy specifically for our learning disability sector. The strategy outlines our commitments and the steps we will take in future to ensure all our service users feel confident in their ability to effect a real change within their own service and our organisation as a whole.
Our new core involvement procedures for the learning disability sector include the appointment of one member of staff in each service as an Involvement Champion, the use of our SPOT outcomes tool, a new monthly monitoring form to record involvement activities and demonstrate their potential impact on local, and national service delivery and performance. We also introduced customer feedback forms and a range of practical guidelines for staff to help involve families and carers.
Involvement News
August 2011 - Service users in Kent meet their MP Roger Gale
May 2011 - Hardest Hit March