Connected Care in Warrington
Background
The Stronger Together in Warrington (STiW) neighbourhood comprises of 5,260 properties and approximately 12,500 residents of six distinct communities (Bewsey, Orford, Longford, Dallam, Greenwood/Grasmere, Blackbrook) in four wards; Bewsey Whitecross; Orford; Poplars Hulme and Poulton North all located across north Warrington.
Based on multiple indices of deprivation the Lower Super Output Areas in these wards are the most deprived communities in Warrington and are amongst the most deprived in England. Almost a quarter of all people have a limiting long term illness and only 42% of adults are economically inactive.
Research shows that 13% are permanently sick or disabled.
Funders
The project is funded by the Cheshire and Warrington Improvement and Efficiency Partnership (CWIEP) which includes Cheshire East and Cheshire West and Chester Councils.
Outcomes
The Connected Care team worked with the community researchers, Warrington NHS and Warrington Borough Council to identify six priorities for the Connected Care audit: Mental Health, Older People, Complex Needs, Alcohol Misuse, Long-term conditions and Carers.
Themes raised throughout the research which affected these groups included difficulties with accessing services, a lack of choice with regard to services, lack of continuity and coordination, problems with the referrals process and the limited availability of information on the services available.
For example, people with complex needs feel that they do not have any choice or control over the support that they receive and that no one service is able to meet their needs. Furthermore, it was identified that people with alcohol problems require more outreach support and that older people need low level support and help in managing their personal affairs.
The research findings have been developed into a report with proposals and recommendations for redesigning services and the Connected Care team is working with WBC and Warrington NHS to design a Connected Care service that will respond to those recommendations.
Steering Group
Chair - Peter Barron, Head of Joint Commissioning Warrington NHS/Warrington Borough Council
Terry Charnock, Principal Officer Corporate Social Services, Warrington Borough Council
Jan Souness, Head of Neighbourhoods, culture and Leisure, Warrington Borough Council
John Kershaw, Business Projects & Quality Officer, Warrington Borough Council
Hilary Mercer, Mental Health, Head of Service, Warrington Borough Council
Mark Torkington, Performance Development Manager, Warrington Borough Council
Pam Smith, Interim Strategic Director of Community Services, Warrington Borough Council
Debbie Leadbetter, CAF Manager, Warrington Borough Council
Cate Carmichael, Deputy Director of Public Health, Warrington NHS
Jan Holding, Head of Partnerships, Warrington NHS
Josie Duffy, Mental Health Service Manager
Lynn Dunning, Community Development Officer, Stronger Together in Warrington
Jane Critchley, Neighbourhood Manager, Stronger Together in Warrington
Frank Pacey, Supporting People Commissioner
Kelly Claffey, Supporting People Commissioner
Chris Collins, Interim Head of Service / Older People and People with a Physical Disability
James Bacon, Senior Business Manager: Neighbourhoods, Golden Gates Housing
Margaret Rowlands, Family Pathfinder Manager, Golden Gates Housing
Gill Crozier, Community Researcher
Lee Wylde, Community Researcher
Richard Kramer, Director, Turning Point Connected Care
Project Manager
Abi Lloyd, Senior Research Advisor, Turning Point