Connected Care Seven Step Process
The Connected Care model incorporates a seven step process. We work with commissioner's to understand their needs and tailor our model accordingly. The seven steps are:
Establish a steering group
This is made up of health, housing and social care service Commissioners and decision makers, Connected Care staff and community researcher representatives to oversee the project.
Desk research
We draw together current knowledge of the needs of the local population; their experiences of health and social care services and information about the profile of existing services. This helps us identify priorities for the Connected Care audit.
Recruit and Train
Members of the community are identified and trained as researchers. The Community Researchers live in the area they research; they often have had links with, or need for, local health and social care services. This gives them unique access to the people we want to talk to. We train them, help them and often give them a new direction and confidence in starting something new. They give access and a voice to the hardest to reach members of the community.
The Connected Care audit
We aim to talk to between 10 and 15 per cent of the local community with complex needs. Our research methods include door-to-door surveys, on-line surveys, face-to-face semi-structured interviews, stakeholder groups and events, focus groups with community members and ‘have your say’ events.
Analysis
The results from the audit research activity are analysed and reported to the Steering Group and local commissioners who use it to understand the changes needed in health and social care provision. Services developed from our findings ensure that new services are community led and meet the aspirations and needs of the people they are designed to serve.
Service Specification
We work alongside commissioners using a whole systems approach to design bespoke integrated health, housing and social care services. There are common principles for service delivery that include services that are easy to access, that integrate health and social care, with a workforce prepared to work across service boundaries and provide support to enable people to access services.
Evaluation
The community engagement and service design programme is evaluated and a one year follow-up evaluation of the Connected Care service response follows after project completion. We work on a cost benefit analysis so that the specification for integrated health and social care services is developed in an affordable manner, on a year by year basis.