Person Centred Approach
At Turning Point we pride ourselves on turning lives around in a truly person centred way. Being 'person centred' is Turning Point's strategy to ensure that person centred planning and approaches are fully incorporated into service delivery by providing mechanisms for benchmarking, evidencing and reviewing.
What is a person centred approach?
A person centred approach (PCA) is more than just service user involvement. It is a way of supporting and working with people that affects the whole culture of a service, and everything it does, by putting the client at the centre of the care they receive. By providing a framework, PCA enables individuals to plan and set direction for their life.
What is a person centred service like?
Each person centred service is different. People are not placed in a pre-existing service and expected to adjust; rather the service adjusts to them. Service user involvement plays a large part in the development of the service, how it looks, how it feels and how it operates.
Why is a person centred approach so important to Turning Point?
The social care sector is changing and service users, commissioners and carers are increasingly expecting person centred approaches. Turning Point is leading the way on the personalisation of care so we can constantly enhance our staff's skill in providing high-quality services that truly turn lives around.
What is Turning Point doing to implement a Person centred approach?
Along with internal training for all staff when joining Turning Point, individualised toolkits have been developed specifically for our learning disability, mental health and substance misuse services. Each has a series of objectives that services assess themselves against, create action plans for and monitor good practice and areas for improvement.
The toolkits also provide an opportunity for services to evidence how they have adopted each of the person centred objectives and encourage creativity in how these are met.
For more information please contact Turning Point's National PCA Advisor, Mariana Law, mariana.law@turning-point.co.uk or phone 07073 933378.