Give us your view
Feedback from our customers is one of the most important ways in which we can learn what we are doing well and the things we need to do better.
If you have experience of a Turning Point service, please take a couple of minutes to tell us about it.
Fill in our online feedback form
Click the link below to fill in our online form
Fill in our online feedback form
Other ways to give your feedback
Write to:
- Risk Manager, Turning Point, The Exchange, 3 New York Street, Manchester, M1 4HN
- Leave a message on the feedback line – 0161 238 5255
- Speak to a member of staff in a Turning Point service
Examples of feedback from our customers
As well as helping us to understand what we do well and where we can improve, your stories can also be a great help to other people who have been in similar situation to you.
You can read examples of some of the feedback we have received from clients by clicking on What our service users say
How Turning Point will deal with concerns or complaints
Somebody from Turning Point will contact you within two working days to discuss your complaint. We will give you the name and contact details of the person who is looking into your complaint.
We might need to investigate your complaint to make sure that we know all the facts.
We will try to get a full response to you in less than 25 days. This will tell you exactly what we found and, where things have gone wrong, what we will do to put them right. If we can’t get back to you within this time we will explain why this has not been possible.
If you are still not happy after this you have the right to appeal.