At Turning Point we pride
ourselves on turning lives around in a trully person centred
way. 'Being Person Centred' is Turning Point's strategy to
ensure that person centred planning and person centred
approaches are fully incorporated into service delivery by
providing mechanisms for benchmarking, evidencing and
reviewing.
What is
PCA?
PCA (person centred approach) is
more than just service user involvement. It is a way of supporting
and working with people that affects the whole culture of a service
and everything it does by putting the client at the centre of the
care they receive. By providing a framework, PCA enables
individuals to plan and set direction for their life.
What does a person centred service look
like?
Each person centred service is different. People
are not placed in a pre-existing service and expected to adjust but
rather the service adjusts to them. Service user involvement plays
a large part in the development of the service, how it looks, how
it feels and how it operates.
Why is
PCA important to Turning Point?
The social care sector is changing
and service users, commissioners and carers are increasingly
expecting person centred approaches. Turning Point is leading the
way on personalisation of care so we can continue to be
commissioned to provide high-quality services that truly turn lives
around.
What is Turning Point doing to implement
PCA?
Along with internal training for all staff when
joining Turning Point, individualised toolkits have been developed
specifically for our learning disability, mental health and
substance misuse services. Each has a series of objectives that
services are to assess themselves against, create action plans for
and to monitor good practice and areas for improvement. The
toolkits also provide an opportunity for services to evidence how
they have adopted each of the person centred objectives and
encourage creativity in how these are met.
For more information please contact Turning Point's National PCA
Advisor, Mariana Law, on